Useful Information

Check in Time:  after 14:00

Check Out Time:  before 12:00

Fire – Safety Instructions: Emergency Exit doors are clearly marked in all hotel areas. There is also sufficient fire- extinguishing equipment throughout the hotel. Security escape floor plans are available in every room and next to the elevators.

 Environmental Policy: We take environmental sustainability issues seriously; this is why we apply a specific policy, that includes among others the use and cleaning of the hotel’s linen, packing recycle, cooking oil recycle, battery and electronic devices recycle, led light appliances and heat and cooling energy saving systems. You will find detailed information in your room. The detergents we use are ecological and environmental friendly and we also use recycled toilet paper and napkins.

Accessibility features:  The hotel is carefully designed to enable access and transportation of the physically challenged throughout all its main facilities. Service Dogs are allowed throughout the facility with no extra charge. The hotel also features Rooms specially designed for people facing mobility issues and entrance ramps. Please do not hesitate to notify the reservations department for any further assistance you may need

Children policy: One child under the age of 12 years stays free of charge sharing existing bed in parent’s room. One extra child up to the age of 12 years is charged 18 € per person per night in extra bed (parents room). Baby cot available upon request, free of charge. The maximum number of extra beds/children's cots permitted in a room is 1

Medical Assistance:  The hotel has a fully equipped pharmacy. For emergencies please contact the front-desk directly. Kindly notify the reservations department or the front desk prior or during your arrival if you are allergic or facing a chronicle medical condition that requires special attention.

Pet policy: Dogs and cats with a maximum weight of 10 kg/22 lb are welcomed to the Capsis Astoria (in specific room types / 1 pet per guestroom), as long as the hotel has been notified prior to the arrival. Pets may not remain in the guestroom alone and unguarded. A one-time per-stay per-room pet cleaning fee may apply (not applicable for Service Dogs). Pet owners are responsible for all property damage resulting from their pet. Any disturbances such as barking or meowing must be curtailed to ensure other guests are not inconvenienced.

Smoking Policy:  To assure that our facility is not exposed to actions that generate an odor which is unhealthy and objectionable to our guests and staff, and which is difficult to remove from the air, carpets, walls, and furniture, we do not permit smoking and vaping in all of the hotel’s main facilities and in non-smoking rooms. Guests smoking in non-designated areas will be fined.


Plateia Eleutherias 11, Heraklion Crete, Postcode: 71201
Tel.: 30 2810 343080-2
Fax: +30 2810 229078


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