Services

Accessibility features:  The hotel is carefully designed to enable access and transportation of the physically challenged throughout all its main facilities. Additional customized services can also be offered upon request. The Hotel features Rooms specially designed for people facing mobility issues. Service Dogs are allowed throughout the facility with no extra charge. Please do not hesitate to notify the reservations department for any further assistance you may need.

Late Check Out:  Enables guests to check out from the hotel at 4 pm with a small extra fee. The service is available for a limited number of rooms and is offered upon availability. For further information contact the hotel’s reservations department reservations@astoriacapsis.gr

WiFi:  High speed Internet access is available in all hotel areas, venues and rooms. There is an Internet corner in the reception area. Upon request and availability the hotel can provide you with a laptop for personal use in your room.

Breakfast – Lunch - Dinner:  Breakfast is served daily from 7:00 to 10:30 a.m. at “Erofili” Restaurant.  Special rates can apply for Half Board or Full Board arrangements. Kindly notify the hotel if you are following any specific diet or have special nutritional requirements. For further information please contact the reservations department reservations@astoriacapsis.gr.

Room Service: For your orders you will find a detailed catalogue in your room, including a day menu and a night menu with selected options. Tray charge applies.

Transfer Arrangements:  The hotel can make arrangements concerning your transportation at special rates and also provides the option for charging your transfers in your Room bill.

Baby Cot: Baby Cots are available for our young guests free of charge. Kindly inform the hotel prior to arrival.

Same-day luggage storage is available (Complimentary to registered guests).

Housekeeping: Your room is cleaned on a daily basis (9:00 am-18:00 pm) unless there is a different arrangement with the reservations department. Should you require any further service or wish to have your towels changed feel free to contact reception. 

Lost & Found service: The housekeeping department of the Capsis Astoria, is responsible for gathering and storing (for a 6 month period) personal belongings forgotten in guest Rooms. For deliveries guests can use the “deliverpack.com” application. For further information feel free to contact us (info@astoriacapsis.gr)

Safe Deposit Box: In all rooms and in the reception area

Library: In the cafe

Additional Services: The front desk staff will be happy to help you with any additional services you may require such as:

  • Valet Parking (surcharge)
  • Vechicle Rentals
  • ATM in the reception area
  • Airplane and ferry ticket bookings
  • Courier Services
  • Restaurant  reservations
  • Hairdresser and beauty salons appointments
  • Massage Services (surcharge)
  • Child care services (surcharge)
  • Theater and other event tickets bookings
  • Flower orders
  • Medical Care

 

CAPSIS ASTORIA HERAKLION

Plateia Eleutherias 11, Heraklion Crete, Postcode: 71201
E-mail: info@astoriacapsis.gr
Tel.: 30 2810 343080-2
Fax: +30 2810 229078

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